Shipping Policy

Shipping Policy

At Tarpaulincompany, we strive to process and ship your orders as quickly as possible. Most orders will ship within 10-25 business days, while custom orders may take up to 4-8 weeks to ship. Our fabric by the yard or roll, as well as imported poly tarps, typically ship within 1-3 business days. Please note that business days are Monday through Friday. If you require an item by a specific date, please contact us, and we will do our best to accommodate your needs. We serve North America, including the USA, Canada, and Mexico. For other shipping options, please email us to discuss alternative methods. If an item is out of stock or discontinued, we may cancel the order and issue a refund.

Placing Orders When you place an order, our system will automatically find the most cost-effective shipping method based on your location. In most cases, we use parcel carriers like UPS. We do not ship to P.O. (Post Office), A.P.O. (Army Post Office), or F.P.O. (Fleet Post Office) boxes. Please ensure your shipping address is accurate to avoid delays. Shipping charges are determined by the delivery address and the size/weight of the items. For shipments to military addresses overseas, we ship to military supply transit centers, which then forward packages to APO, FPO, overseas bases, and battlefields.

If your shipping address is incorrect or undeliverable, or if the package is refused or not accepted by you or your designated agent, shipping fees are non-refundable, and additional shipping charges will apply to reship the order.

Tarpaulincompany reserves the right to change the shipping method from your selected option to a comparable or faster shipping method, and we may also switch from UPS to Freight Shipping for large or heavy orders.

Sales Tax Orders shipped to Virginia residents will incur a 6% sales tax. If you're located outside Virginia, we will only charge sales or use tax as required by law.

Shipping Carrier We use UPS, UPS Freight, and other freight carriers for shipping. For orders weighing over 150 pounds, freight shipping may be an option. When checking out, you can select your preferred shipping method, but please note that delivery times and dates cannot be guaranteed.

UPS Delivery Many of our products are shipped via UPS, which only delivers to street addresses. UPS cannot deliver to P.O. Boxes, A.P.O., or F.P.O. addresses. To avoid delays, please ensure your address is not a P.O., A.P.O., or F.P.O. box.

Freight Delivery Freight deliveries are made via large trucks (28' or 53') for larger or bulkier items. These deliveries typically occur Monday through Friday between 8:00 AM and 5:00 PM, unless other arrangements are made. Please ensure the delivery area has adequate space for a large truck (at least 10 feet wide and 14 feet of overhead clearance). If access is limited, we may need to use an alternate delivery address or request you pick up the order from a terminal.

When your product is shipped via freight, someone must be available to sign for the delivery. If there are any damages or shortages, please note them on the freight bill and accept the delivery, then contact us immediately for resolution. Additional charges may apply for multi-truck deliveries or special packaging. If a lift gate truck is needed, the cost is the customer’s responsibility.

Inspect Upon Delivery You must inspect your products upon delivery. If any items are missing, damaged, or defective, please note the issue on the delivery receipt. For freight shipments, any discrepancies must be noted on the Bill of Lading. If there’s no note of damage or missing items on the Bill of Lading, Tarpaulincompany cannot offer a refund or send replacement parts.

Shipping to Addresses Outside the US Customers are responsible for all duties, taxes, tariffs, and fees for international orders. Tarpaulincompany is not liable for any charges imposed by governments or carriers.

Free Shipping Offer We offer free shipping on select items, marked with a free shipping icon, within the contiguous United States. This offer excludes Alaska, Hawaii, Puerto Rico, and the US Virgin Islands, and does not apply to P.O. Boxes, military APO addresses, or restricted access areas. Free shipping covers ground service to the customer’s exterior door, and does not include additional fees for limited access, lift gate service, or other special requirements. Returns of free shipping items will incur a charge for the original shipping cost and a 25% restocking fee.

Address Corrections Incorrect shipping addresses will incur a $15 fee for ground packages and a $25 fee for air packages. This fee is charged by UPS, and will be billed to the payment method used for the order. Please double-check your address to avoid delays.

Damaged, Lost, or Defective Items If you receive a damaged or defective product, you may refuse delivery and note the issue on the delivery receipt. If part of the order is defective, you can accept the shipment but must record the issue on the receipt and notify us immediately. If the issue is confirmed as a manufacturing defect, we will replace the item. Please report any defective items within five days of receipt.

Canceling an Order You may cancel your order within 1 to 12 hours of placement. Cancellations after shipment are not possible. If you cancel before shipment, a $15 cancellation fee applies. If the order has shipped, you must refuse the delivery or follow our return procedures. Custom orders cannot be canceled once fabrication begins.

We appreciate your understanding of our shipping policies and look forward to serving you!